Grand Fiesta Americana Chapultepec

Excellent hotel. The large, beautifully furnished suite on the premium 14th floor had a huge, curved, floor-to-ceiling window with a spectacular view overlooking Chapultepec Park and castle (and sunset each night). The bed was very comfortable and the bed linens were of high quality. The bathroom was lovely and included two large sinks and an enclosed, walk-in shower. There were also two separate toilet rooms (one near the living room area, the other off the large bathroom.) A table near the elevators on the floor offered free water bottles, tea, coffee, apples (and cookies in the morning). Service was friendly and quick. The hotel was conveniently located - within walking distance of serveral museums in the park and a quick Uber ride to the historic center. The photos on the hotel's website are accurate. Overall a wonderful experience and we would happily stay there again.

We really enjoyed our stay at the Grand Fiesta Americana Chapultepec. We were at the Fiesta Club level and thus had free access to the Grand Lounge, which included excellent breakfast in the morning and drinks and canapees in the evening, and a great view of the city. Rooms were very clean and well appointed. There is a lot of traffic around the hotel but the rooms are well soundproofed. The people were super friendly and helpful. WiFi worked well. Access to elevators secured by key card. Great location across from the Chapultepec Park and Castle, and in walking distance to Polanco. Their restaurant Azures has outstanding modern Mexican cuisine and excellent service and ambience. Our pre-payment through Booking was accepted without any problems, and there were no billing issues. The other guests were mainly business people and well behaved. We will come back.

The beds were amazingly comfortable! We had a park view room, which was nice and spacious. Every staff person we encountered was friendly and cheerful. The shower was lovely. We appreciated the included breakfast, which had a lot of options. And the location next to the park was convenient; we enjoyed using the bike share station around the corner.

The people were nice many spoke English, which is good for me because I don’t speak Spanish. The whole hotel was clean. It was modern. I had a nice nice view. The restaurant was excellent as was the bar and the Jim had an incredible view.!

- Location and area - the small and clean gym - Edgar, the concierge, was amazing when I needed help getting my passport from a different hotel in another city. He worked really hard and was very smart in solving a tough problem with the other hotel. Edgar was super helpful and took care of everything quickly and smoothly. He knew exactly what to do and made sure I was happy with everything. I'm so thankful for his help and I would tell anyone who needs a great concierge to go to him. - David was also very accommodating in other topics. The rest of the staff also seem to be very focused and well trained to ensure good service